Terms & Conditions
General
These Terms will apply to any contract between us for the sale of Goods to you (Contract). This contract outlines DRC’s ("us" “we”, “our” or “the Company”) terms for the sale of Goods between the Company and the consumer (“you” or “the Party”). Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our site.
Information about us
1.1 We operate the website www.drcleathers.co.uk. We are Dexter Racing Corp LTD., a company registered in England and Wales under company number 12160489 and with our registered office at Unit 7 Hillside Court, Barbot Hall Industrial Estate, Rotherham, South Yorkshire, S61 4RP. Our main trading address is Unit 7 Hillside Court, Barbot Hall Industrial Estate, Rotherham, South Yorkshire, S61 4RP.
1.2. We amend these Terms periodically. Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
1.2.2. If we have to revise these Terms within your order timeframe, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, you will have to return (at our cost) any Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
1.3. To cancel a Contract in accordance with your legal right to do so as set out in clause 2, you just need to let us know that you have decided to cancel. To do so you can also e-mail us at sales@drcleathers.co.uk or contact our Customer Services team by telephone on 07305711286 or by post at Unit 7 Hillside Court, Barbot Hall Industrial Estate, Rotherham, South Yorkshire, S61 4RP. If you email or write to us about an order, please include relevant details of your order so that we can identify it. If you send us your cancellation notice by e-mail or by post, the cancellation is effective from the date the notice is sent.
Your consumer right of return and refund
2.1. If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 2.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
2.2. However, this cancellation right does not apply in the case of:
2.2.2. any Goods that have been made to your specification or are clearly personalised.
2.2.3. any order where a design has already been drawn or a peg suit been sent out is subject to a £50 admin fee to cover costs
2.3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed.
2.4. If you cancel your Contract we will:
2.4.1. refund you the price you paid for the Goods. However, please note we may reduce your refund to reflect any reduction in the value of the goods as they are returned to us, if this has been caused by your handling them in a way which would not be permitted inside a shop.
2.4.2. refund any delivery costs you have paid, although, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 5 days at lower cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
2.4.3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
2.4.3.1. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you.
2.4.3.2. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
2.5. If you have returned the Goods to us under this clause 2 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
2.6. We will refund you on the payment method used to complete the purchase. If you used vouchers to pay for the Product we may refund you in vouchers.
2.7. If a Product has been delivered to you before you decide to cancel your Contract:
2.7.1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back to Unit 7 Hillside Court, Barbot Hall Industrial Estate, Rotherham, South Yorkshire, S61 4RP.
Our Products
3.2. Final Goods may differ in colours and design from the digital mock up.
Warranty
4.1. For Goods which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period from delivery, the Goods shall be free from material defects. The length of time for which the warranty applies is 14 days. However, this warranty does not apply in the circumstances described in clause 4.2.
4.2. The warranty in clause 4.1 does not apply to any defect in the Goods arising from:
4.2.1. fair wear and tear, including crash damage;
4.2.2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
4.2.3. if you fail to operate or use the Goods in accordance with the user instructions;
4.2.4. any alteration or repair by you or by a third party without our written approval;
4.3. If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Timescales and order requirements
1.1. Any made to measure suit order that is not measured by DRC staff will require the consumer to sign a Self-Measurement agreement that will be supplied by us.
1.2. All orders placed are subject to a time scale, this time scale can change from week to week depending on our workload. We aim to adhere to the deadline given at the time of order, however this deadline is not guaranteed and can be subject to change.
1.3. All orders placed are subject to a starting deposit of £250 for adult suits and £195 for children. We will not undertake any work until receipt of a deposit paid.
1.4. Once an order has been placed and production started it is not possible to change the design, size or logos without disruption of the estimated deadline.
1.6. Once your order is complete, we require your remaining balance within 10 working days, unless we communicate otherwise. No products will be shipped or collected without payment of remaining balance.
1.7. Any orders with an unpaid remaining balance after 10 working days will be listed for sale to the general public
1.8. If a made to measure suit order has been measured by DRC staff, and the customer feels that alterations are needed the issue must be raised and an alteration appointment booked no later that 21 days after receiving the suit. If alterations are made after 21 days they will not be part of our FOC service
